Project Management Knowledge and Skills

Cross-cutting Knowledge and Skills (KSs)
Active listening
Brainstorming techniques
Conflict resolution techniques
Cultural sensitivity and diversity
Data gathering techniques
Decision making techniques
Facilitation
Globalization
Information management tools, techniques, and methods
Leadership tools and techniques
Negotiating
Oral and written communication techniques, channels, and applications
Presentation tools and techniques
Prioritization / time management
Problem solving tools and techniques
Project management software
Relationship management
Stakeholder impact analysis
Targeting communications to intended audiences (for example, team, stakeholders, customers)
Team motivation methods

KSs in Domain I: Initiating the Project
Cost benefit analysis
Business case development
Project selection methods
Project selection criteria (for example, cost, feasibility, impact)
Stakeholder identification techniques
Risk identification techniques
Elements of a project charter

KSs in Domain II: Planning the ProjectRequirements gathering techniques
WBS tools and techniques
Time, budget, and cost estimation techniques
Scope management techniques
Resource planning process
Work flow diagramming techniques
Types and uses of organization charts
Elements, purpose, and techniques of project planning
Elements, purpose and techniques of communications planning
Elements, purpose and techniques of procurement planning
Elements, purpose and techniques of quality management planning
Elements, purpose and techniques of change management planning
Elements, purpose and techniques of risk management planning
Contract types and selection criteria

KSs in Domain III: Executing the ProjectProject monitoring tools and techniques
Contract management techniques
Elements of a statement of work
Interaction of work breakdown structure elements within the project schedule
Project budgeting tools and techniques
Quality standard tools
Continuous improvement processes
Vendor management techniques

KSs in Domain IV: Monitoring and Controlling the Project
Performance measurement and tracking techniques (for example, EV, CPM, PERT)
Project control limits (for example, thresholds, tolerance)
Project performance metrics (for example, efforts, costs, milestones)
Cost analysis techniques
Variance and trend analysis techniques
Process analysis techniques
Project plan management techniques
Change management techniques
Integrated change control processes
Project and quality best practices and standards (for example, ISO, BS, CMMI)
Quality measurement tools (e.g., statistical sampling, control charts, flowcharting, inspection, assessment)
Risk identification and analysis techniques
Risk response techniques (for example, transference, mitigation, insurance, acceptance)
Problem solving techniques (including root cause analysis)
Reporting procedures

KSs in Domain V: Closing the Project
Contract closure requirements
Basic project accounting principles
Close-out procedures
Feedback techniques
Project review techniques
Archiving techniques and statutes
Compliance (statute/organization)
Transition planning techniques

KSs in Domain VI. Professional and Social ResponsibilityAssessing and incorporating community and stakeholder values
Ethical standards
Sustainability and environmental issues
Instructional methods and tools
Legal requirements governing project management practice
Assessing one’s own professional strengths and weaknesses
Research techniques and application
Social norms
Extracting and synthesizing meaningful information for application on future projects
Techniques for transferring knowledge
Education and training options for project managers
Applying new project management practices
Coaching and mentoring